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Warranty

/Warranty
Warranty 2018-08-12T13:08:02+00:00

Chilipepper’s 5 Year Pro-Rated Limited Warranty  & 30 Day Money Back Guarantee

Money Back Guarantee

Chilipepper Sales will give you a full refund of your purchase price if you return the Chilipepper within 30 days of purchase. If you don’t love it you get your money back!

Warranty By Model

If the product in question contains no defect as covered in this warranty, the purchaser will be billed for parts and labor charges in effect at the time of factory examination and repair.

Warranty for Chilipepper Models: CP6000, CP2011, CP8000 Series Purchased New: 1 year full coverage and 4 years pro-rated

Warranty for Chilipepper Model CP9000 Purchased New: 1 year full coverage; 2nd year Repairs at Cost or Replacement at 50% of CP9000 Purchase Price.

Warranty for all Rebuilt Chilipeppers: 1 year full coverage

LIMITED WARRANTY: Chilipepper Sales will repair or replace without charge (at the company’s option) any Chilipepper appliance which is proven defective under normal use within one year of the date of purchase.

In order to obtain services under this warranty, it is the responsibility of the purchaser to notify the company in writing and promptly deliver the item in question, delivery prepaid to the factory.  See the Return Instructions tab for the Warranty Service Request form and Return Instructions.

Any Chilipepper not installed or operated in conformity with the instructions or which has been subject to misuse, misapplication, the addition of petroleum based fluids or certain chemical additives to the system, or other abuse, will not be covered by this warranty.

CHILIPEPPER SALES OFFERS THIS WARRANTY IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY WARRANTY IMPLIED BY LAW INCLUDING WARRANTIES OF MERCHANTABILITY OF FITNESS IS IN EFFECT ONLY FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH IN THE PARAGRAPH ENTITLED LIMITED WARRANTY AS SHOWN ABOVE.

THE ABOVE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR STATUTORY, OR ANY OTHER WARRANTY OBLIGATION ON THE PART OF CHILIPEPPER SALES.

Chilipepper Sales will not be liable for any special incidental, indirect or consequential damages resulting from the use of its products or any incidental costs of removing or replacing defective products.

This warranty gives you specific rights, and you may have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or on the exclusion of incidental or consequential damages, so those limitations or exclusions may not apply to you.

Reading the Pro-rated Warranty Chart

After the 1st year, warranty service will require payment in the amount indicated in the column
adjacent the number of months since the unit was purchased.

The amount includes shipping and handling costs.

Example: If your Chilipepper was purchased in June 2012 and the current date is September 2014, then the unit is 28 months old (June-May = 12 months, June-September = 4 months). The corresponding service charge would be $94.

**The Chart Below is Provided for this Example and is Subject to Change. Please Click on the Link Below to See the Current Chart.

 

Chilipepper 5 Year Prorating
Months Service Cost Months Service Cost Months Service Cost
13 $49.00 29 $97.00 45 $145.00
14 $52.00 30 $100.00 46 $148.00
15 $55.00 31 $103.00 47 $151.00
16 $58.00 32 $106.00 48 $154.00
17 $61.00 33 $109.00 49 $157.00
18 $64.00 34 $112.00 50 $160.00
19 $67.00 35 $115.00 51 $163.00
20 $70.00 36 $118.00 52 $166.00
21 $73.00 37 $121.00 53 $169.00
22 $76.00 38 $124.00 54 $172.00
23 $79.00 39 $127.00 55 $175.00
24 $82.00 40 $130.00 56 $178.00
25 $85.00 41 $133.00 57 $181.00
26 $88.00 42 $136.00 58 $184.00
27 $91.00 43 $139.00 59 $187.00
28 $94.00 44 $142.00 60 $190.00

Return Instructions / RMA

TIPS FOR REMOVING THE CHILIPEPPER:

Take a short piece of 1/2″ pipe called a nipple because it has threads on both ends of the pipe and plug it with a small plastic bag. (The plastic bag will prevent the hot and cold water from mixing.) Then, simply disconnect the hoses attached to the Chilipepper and replace the Chilipepper with the 1/2″  peice of pipe.
OR   you could  use two capped nipples, one for each hose that was disconnected from the Chilipepper.  

DO NOT SEND BACK THE BUTTON OR ANY HOSES.

Turn your plumbing green today by installing a Chilipepper Hot Water Demand System today!